Consultant, Digital

Job Summary

Responsible for supporting and executing digital channel initiatives for Business and Commercial clients. The portfolio includes Business Online, Enterprise Online, E-commerce, Flexipay Merchant, Agent Banking, Billers, School Pay, Quantum Trade, Point of Sale (POS), and other digital solutions within the business unit.

Key Responsibilities

• Drive migration to digital channels by promoting adoption and educating customers and staff on self-service solutions
• Onboard merchants, install products, and provide technical support for POS and related systems
• Identify new sales opportunities through customer engagement alongside Relationship Managers
• Contribute to growth and profitability of the digital portfolio by tracking usage and achieving sales targets
• Collaborate with IT to ensure system uptime and optimal performance
• Analyze MIS and transaction reports to monitor product usage and performance
• Manage compliance processes related to merchant acquisition and onboarding
• Ensure all processes are executed within agreed service level agreements

Qualifications

• Bachelor’s degree in Information Technology, Business, Commerce, or a related field
• Minimum of 3 years’ experience in branch banking with knowledge of digital and self-service banking products
• Experience in merchant solutions or telecommunications is an added advantage
• Strong ability to retain customers by understanding their needs and presenting relevant solutions
• Good knowledge of banking policies and procedures related to customer transactions
• Understanding of system processes, inputs, and outputs for banking products

Technical Competencies

• Client retention
• Sales planning and reporting
• Banking processes and procedures
• Product-related systems knowledge
• Customer experience focus
• Risk identification

Behavioural Competencies

• Practical problem-solving approach
• Strong communication skills
• Adaptability to change
• Relationship-building skills
• Analytical thinking
• Creativity and innovation
• Data interpretation
• Task and time management

Additional Information

This role requires a strong blend of technical knowledge, customer engagement, and sales capability to successfully drive digital transformation within the business banking segment.