Job Overview

Roofings Group is seeking a Customer Care Executive to manage customer interactions, coordinate sales support activities, and ensure a high standard of customer service across walk-in, corporate, and key accounts.

The successful candidate will support the sales and production teams by managing customer enquiries, quotations, orders, product requirements, stock availability, invoicing, delivery coordination, and customer complaints.

Key Responsibilities

• Manage interactions with walk-in, corporate, and key customers while maintaining high service standards.
• Lead and coordinate customer service activities supporting corporate and field sales teams.
• Prepare and follow up on customer quotations, enquiries, and sales orders.
• Assess customer roofing-material requirements and advise on appropriate product types, quantities, and specifications based on project requirements.
• Communicate price changes, promotions, and special offers accurately and promptly.
• Monitor competitor pricing and market trends and prepare comparative market intelligence reports.
• Build and maintain strong customer relationships and identify appropriate solutions to customer needs.
• Track fast-moving products and monitor stock levels to identify potential shortages.
• Coordinate with production teams regarding product availability, custom orders, and special requirements.
• Ensure timely authorization, invoicing, and delivery of standard and customized sales orders.
• Support credit-control activities by following up on outstanding payments and coordinating with Finance on collections and payment confirmations.
• Resolve escalated customer service and delivery issues promptly.
• Prepare regular reports covering customer service performance, estimations, and operational activities.
• Drive achievement of assigned customer service and sales-support targets.
• Ensure compliance with company policies, procedures, and ethical standards.
• Perform other duties assigned by management.

Qualifications & Skills

Education

• Bachelor’s degree in:
  • Business Administration
  • Marketing
  • A related field

Required Skills

• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• Ability to multitask effectively and work under pressure.
• Strong attention to detail.
• Excellent organizational skills.
• Ability to manage customer enquiries and sales-support activities efficiently.
• Customer-focused approach with the ability to build and maintain professional relationships.

Application Procedure

Applicants should submit the following documents as one PDF:

• Application letter
• CV
• Academic documents

Applications should be addressed to the Senior Human Resources Manager.

Deadline: 15 September 2026 at 5:30 PM EAT

Applicants should clearly indicate “Customer Care Executive” in the email subject line.

Applications will be reviewed on a rolling basis, so the position may be closed before the stated deadline once a suitable candidate is identified.

Equal Opportunity & Recruitment Notice

Roofings Ltd is an equal opportunity employer and encourages applications from candidates of all backgrounds and experiences.

Roofings Ltd does not charge any recruitment fee at any stage of the application or selection process.