Associate Client Management Enablement

Job Description

Job Summary

Responsible for end-to-end Credit Reference Bureau (CRB) administration and operations. This includes maintaining accurate customer credit information to support credit decisions, liaising with the Central Bank and CRB providers, managing third-party/vendor risks, and producing regulatory, audit, and management reports with strong data integrity and compliance.

Key Responsibilities

Strategy

• Support delivery of the CRB unit strategy
• Drive continuous improvement in processes, controls, and service delivery

Enablement Standards

• Promote consistent use of operating procedures and standard work
• Apply a risk-based approach and strengthen engagement with auditors and regulators
• Embed governance and reporting best practices
• Support a zero operational loss and “first time right” culture
• Assist with regulatory and audit requests

Business

• Own CRB operations end-to-end
• Act as liaison with regulators and CRB providers
• Manage third-party/vendor relationships, including SLAs, performance, and issue resolution

Processes

• Prepare, validate, and submit CRB and regulatory reports
• Update extraction logic to meet changing reporting requirements
• Submit Bank of Uganda monthly and statutory reports
• Ensure data accuracy, integrity, and timeliness
• Manage disputes and data corrections
• Produce management and productivity reports
• Manage access to CRB platforms and end-user computing tools
• Reconcile invoices and support audits and regulatory reviews
• Maintain strong cross-functional relationships
• Coordinate vendor review meetings and resolve operational issues
• Support credit fulfilment, monitoring, and custodial activities
• Perform ad-hoc tasks as assigned

People & Talent

• Support onboarding and training of new team members
• Complete learning plans and milestones
• Support business continuity and resource risk management

Risk Management

• Promote a strong compliance culture
• Conduct monitoring in line with the Operational Risk Framework
• Follow procedures and escalate control or policy breaches
• Execute KCSA and CST controls on time
• Monitor KRIs and implement corrective actions
• Engage second-line functions for reviews and escalations

Governance

• Ensure effective MIS reporting for performance and risk monitoring
• Analyse reports and support remediation actions
• Comply with internal and external governance requirements

Regulatory & Business Conduct

• Uphold high ethical standards aligned with Group values and Code of Conduct
• Ensure compliance with laws, regulations, and internal policies
• Identify, escalate, and resolve compliance and conduct risks

Stakeholder Engagement

Internal

• Client Management teams, Country Client Management Head
• Country Compliance, Group Internal Audit
• Lending, Credit, Finance, Risk, and Financial Crime teams

External

• Bank of Uganda
• Uganda Bankers Association CRB/Credit Committees
• CRB service providers and third-party vendors

Other Responsibilities

• Promote the Group brand and values
• Perform additional duties as assigned

Skills and Experience

• Data analysis and reporting
• Regulatory reporting
• Stakeholder management, including regulators
• Operational risk and control management
• Process improvement

Qualifications

• Degree with 2–3 years’ relevant experience in credit, data reporting, statistics, or banking operations
• Knowledge of credit bureau operations and lending risk
• Strong banking fundamentals
• High attention to detail and ability to meet deadlines
• Strong communication and stakeholder management skills
• Intermediate Excel skills
• Basic database or SQL knowledge
• Dispute resolution skills
• High integrity and strong compliance mindset

About Standard Chartered

Standard Chartered is an international bank with over 170 years of history, focused on driving commerce and prosperity through diversity. The bank fosters innovation, inclusion, and continuous improvement while delivering meaningful impact for clients and communities.

The organization values integrity, collaboration, and a commitment to doing the right thing, while encouraging employees to grow and contribute to long-term success.

What We Offer

• Competitive salary and benefits aligned with the Fair Pay Charter
• Retirement funding, medical, and life insurance benefits
• Generous leave including annual leave, parental leave, sabbatical, and volunteering days
• Flexible working arrangements
• Wellbeing support including digital tools, Employee Assistance Programme, and mental health resources
• Continuous learning and development opportunities
• Inclusive and diverse work environment where employees can thrive