Department: National Pipeline Company
Reports To: Head Downstream Trading
Vacancies: 1

Job Purpose

Lead customer service operations for downstream petroleum trading and storage operations while enhancing customer satisfaction and operational efficiency.

Key Responsibilities

• Develop customer service standards and frameworks.
• Handle customer escalations and issue resolution.
• Coordinate customer onboarding and operational support.
• Monitor customer satisfaction metrics.
• Support business stakeholder engagement.
• Improve customer experience and operational processes.
• Coordinate downstream trading customer engagements.

Qualifications & Experience

• Master’s Degree in Business Administration, Communications, Marketing, or related field.
• Bachelor’s Degree in related field required.
• Minimum 8 years’ relevant experience.
• At least 4 years in supervisory/team leadership roles.
• Experience in downstream petroleum business is an advantage.

Key Skills

• Customer relationship management
• Stakeholder engagement
• Decision-making
• Conflict resolution
• Petroleum operations knowledge

Ideal Candidates For These Roles

These opportunities are best suited for professionals with backgrounds in:

• Oil & Gas
• Finance & Trade Finance
• Petroleum Trading
• Accounting & Inventory Management
• Customer Service Leadership
• Commercial Operations
• Risk & Treasury Management
• Energy Sector Operations

Application Deadline

29 May 2026 – 11:59 PM EAT

Application Method

Apply through the official UNOC recruitment portal: