About UBA

United Bank for Africa (UBA) is a leading Pan-African financial institution operating across 20 countries, with additional operations in major global financial centres including London, Paris, New York, and Dubai.

UBA Uganda is the bank’s pioneer operation in the East and Southern African region. With an expanding network of branches and ATMs, the bank provides retail and commercial banking products and solutions to customers across Uganda.

UBA Uganda is seeking a motivated, competent, results-oriented, and dynamic professional to join its team as Relationship Manager – Public Sector.

Job Objective

The Relationship Manager – Public Sector will be responsible for growing and managing UBA’s public-sector portfolio by increasing:

• Customer accounts
• Deposit balances and liabilities
• Assets
• Product utilization
• Revenue

The role will achieve these objectives through customer acquisition, cross-selling, collections, and effective relationship management.

Key Responsibilities

• Prospect and engage public-sector organizations to grow the portfolio and improve segment profitability.
• Acquire new customers and increase balances from both new and existing portfolios.
• Develop customer proposals based on identified public-sector client needs and manage the sales process through to completion.
• Drive utility growth and collections in collaboration with the wider sales team and marketing initiatives.
• Develop a pipeline of prospective customers through networking, referrals, seminars, trade shows, industry events, and other relevant engagements.
• Conduct regular customer and site visits and prepare updated call reports.
• Monitor accounts within the assigned portfolio to maximize balances, cross-selling opportunities, and revenue.
• Address the day-to-day and medium-term banking needs of public-sector customers.
• Collaborate with Sales, Branch, and Credit teams to meet customer requirements and business objectives.
• Work with product specialists, particularly in E-Banking, to maintain product knowledge and identify new business opportunities.
• Develop and manage an effective weekly calling programme, including identifying prospective customers and arranging meetings.
• Prepare weekly reports covering calling activities and sales performance against agreed targets.
• Monitor delivery of customer requirements and respond to customer complaints and queries.
• Identify systemic service failures and escalate them to the Head of Public Sector for management-level intervention.
• Perform other sales and relationship-management duties as assigned.

Key Performance Indicators

Performance will be assessed based on:

• Growth of the portfolio in terms of assets and liabilities.
• Ratio of non-performing assets to the total portfolio.
• Growth in product penetration among managed customers.
• Turnaround time for customer deliverables.
• Number and management of customer complaints and queries.
• Revenue generated through interest income, fees, and commissions.

Qualifications

Education

Minimum requirement:

• Bachelor’s degree in:
  • Business Administration
  • Finance
  • Economics
  • Management

Added advantage:

• Master’s degree in a relevant field.
• Professional qualifications in Accounting or Finance, such as:
  • ACCA
  • CPA
  • CFA
• Equivalent professional qualifications.

Experience

• Minimum 4 years of experience in Corporate Banking.

Knowledge & Competencies

The ideal candidate should demonstrate:

• Ability to read and interpret financial statements for credit assessment.
• Strong business acumen.
• Creativity and initiative.
• Excellent presentation, interpersonal, communication, and negotiation skills.
• Ability to work under pressure.
• Ability to work independently and deliver results with minimal supervision.
• Proficiency in credit origination and analysis.
• Proficiency in Microsoft Excel and Word.
• Strong understanding of corporate banking products.
• Broad knowledge of banking products and services.
• Good knowledge of the Financial Institutions Statute 2004 and regulations governing credit lending.

Application Procedure

Interested candidates should submit their:

• CV
• Application letter
• Copies of academic certificates

Applications should be addressed to:

Head of Human Capital
United Bank for Africa (UBA)
Plot 2, Jinja Road
Kampala, Uganda

Application Deadline: 18 August 2026